Frequently Asked Questions
Products
Yes, we have GBC professionals available to answer any question you may have about our products.
The best way to find out all things Gregory Bernard Cosmetics is to join our mailing list accessible from our home page.
We at GBC does not condone animal testing. It is super important to us that we don’t test our products or ingredients on animals.
Orders
- Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays).
- Orders placed on Holidays or Weekend Days will be processed the following business day.
- Orders are processed within 2 – 3 business days.
You can access your order status and history by signing in and viewing in your account.
Shipping
FREE standard shipping – 5 to 7 business days (after processing). * Only valid on orders with a subtotal of $75 or more (before tax)
Standard Shipping ($8.95) – 5 to 7 business days (after processing).
The best way to find out all things Gregory Bernard Cosmetics is to join our mailing list accessible from our home page.
Returns & Exchanges Policy
- To qualify for a return, products must be in their original condition (undamaged, unopened packaging, outer seals intact to be eligible)
- Returns must be initiated within 14 days of delivery
- Damage claims must be made within 2 days of delivery. We require photo/video attachments for record-keeping purposes
To initiate the return process on qualifying U.S. orders, please email orders@gregorybernardcosmetics.com; please make sure to include your name, shipping address, email address, and order number in your message.